We offer free shipping, and ship only within the USA. Orders are shipped Monday thru Friday. Large orders, custom items, special orders, and out of stock items may take longer during the Holiday season. Once an order is placed, the nomal shipping times for our products based on the SKU are as follows:
Wxxxx-xx, Fxxxx and IHSxxxx - Shipped within 48 business hours.
Fire Bowls - Shipped 3 - 5 business days, and 2 days delivery.
Artisan Fire Bowls & Globes - Shipped 7 - 10 business days, and 2 days delivery.
You may return any item you are dissatisfied with within 30 days of purchase for a full refund, minus shipping. We would prefer that you come visit us again as a happy customer, knowing that if you're not satisfied with whatever you purchased from us, that you can return it and get your money back. Please contact us for information on returning a product prior to doing so.
Our purchasing department is second to none in the industry. Our systems control back orders and keep them to a minimum for your convenience. Customer satisfaction is our primary goal. If an item you purchased is backordered, we will contact you with further instructions.
Damaged Goods Policy
Please contact the package carrier (UPS, FedEx, or USPS) and file a claim using the package tracking number. All claims must be filed with the carrier.